Support.com (NASDAQ: SPRT)

Posted in Company Profiles

Company Overview

Support.com is a leading provider of cloud-based services and software designed to enhance a customer's experience with technology.

Support.com enables their partners to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. Their programs are offered via channel partners, which include leading communication providers, retailers, technology companies and others.

The Support.com solution includes a cloud-based Nexus® Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Their partners can leverage the Nexus Service Delivery Platform in a number of ways, either using Support.com technology specialists or a labor pool of their own choosing. They bring programs to market under their partners' brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.

Support.com offers their partners a broad array of remote and onsite premium technology services to meet the current and future technology needs of their customers. Service programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Service programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.

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